Monday, June 24, 2013

Another reason to like RedRocks: responding and fixing a customer's problem on Twitter

I'm a fan of RedRocks, the pizza place at 11th and Park -- they have good pies, good beer, and good brunch (on a nice patio.)

On Sunday, Twitter user Justin O'Neill tweeted this picture to RedRocks and myself, with this caption. Red Rocks saw it, quickly responded apologizing and offering a gift card, and Justin was happy. Nice to see this kind of responsiveness and customer service by a local business!

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