Monday, January 25, 2010

Got a problem? Report it

Recently a couple friends asked me how they could report trash, graffiti, potholes, and such. The best way I know is through the Mayor's Citywide Call Center: either dial 311, or go to 311.dc.gov.

I've used it especially for gang tags, and they usually get painted over or removed pretty soon. However, the Call Center usually only applies to public property (sidewalks, alleys, streets, street signs, and the like). The data also helps the city determine where it needs to focus and where to do Fix-Its, where they walk around and fix stuff, so it's worth it to report issues you see.

9 comments:

Anonymous said...

311 is no longer in use...calls even non-emergency go through 911.

Andrew said...

I don't think that's the case. The city is advertising 311 themselves: http://groups.yahoo.com/group/WardOneDC/message/9500

Anonymous said...

Sigh...getting rid of 727-1000 was the dumbest thing the mayor ever did. Here's how it works:

City services: graffitti/potholes/ you need a new garbage can, etc. go to 311.

If you need Police, Fire or Ambulance for absolutely anything at all, even "non-emergencies" such as someone broke into your car or your neighbors are too loud, those calls go to 911.

Chrissy said...

You should try www.seeclickfix.com. Its really easy to report issues and I am pretty sure that DC government is a "fixer." New Columbia Heights can even set up a watch area so readers can know what issues are being reported. It has a cool iphone app, too, that lets you take pictures/video to open an issue.

Anonymous said...

Hm, unfortunate that "punk kid in need of belt trying to start fight with whitey" isn't one of the drop down menu items.

Andrew said...

I'd call the police on that one.

Anonymous said...

Best to just walk away. By the time you're out of harm's way, not sure calling the cops would have much impact.

Andrew said...

I disagree wholeheartedly with the last point. At least call the police when you've walked away.

What the police always say in community meetings and such is to ALWAYS call the police about anything -- kids harassing you, drug dealers in your alley, etc. Even if they can't do anything about it that time, each report gets entered into their system so they can see how many calls are in a particular area, and what type they were. More calls in one area = more police in that area.

Anonymous said...

Interesting point, Andrew. Feels strange calling the cops to report harassment, but good to know the info is useful to the cops. Especially since harassment might be the most common "crime" in our neighborhood. It does seem that cops are mostly stationed in the same few places around the hood (along 14th and their usual spot on Columbia).