On Monday (after finding CommonWealth closed) some friends and I decided to check out Rumberos, the Latin restaurant on 14th Street. I hadn't been before and was curious to try it and sit outside. The food was decent, but the service was terrible.
We got some cocktails first, which were fine, although the people next to us didn't like theirs. Then a waiter arrived, different from the one who got our drinks. We should have known something was up, because when my friend asked how one of the dishes was, the waiter said "your guess is as good as mine." Not really a ringing endorsement.
Two of us got things from the Restaurant Week menu and the other guy got two tapas. The table next to us got bread and olive oil without asking, but we didn't have any. We had finished our drinks and water, and after a long enough wait that we were talking about it, we got the appetizers from our Restaurant Week menus, and my buddy got one of his two tapas, which were all pretty good. We finished those and waited some more.
At this point, the waiter hadn't checked on us at all, and my friend wanted some salt. When he tried to signal the waiter to come over, he brought us the check instead, which was annoying - before the entrees or anything, and he didn't seem to find that odd. The place wasn't busy or anything, there were maybe 5 other tables of people, and most of the time the waiter was just standing inside the restaurant (we were sitting outside). He took the check back and we put in drink orders and stuff - cue more waiting and confusion about what beer I ordered, as the first waiter came back and said they were out or something I hadn't ordered.
Eventually they brought out two of the entrees, which were OK. They still hadn't cleared any of the dishes or finished drinks, so the table was packed. My entree, pork with plantains and mojo sauce, was really sour. Maybe mojo sauce is supposed to be sour, but it wasn't appetizing and I couldn't get through it. And my friend's second tapa, steak, hadn't shown up. When he tried to get the waiter's attention by looking at him, the waiter did one of those "what's up" nods back, without coming over. Then my friend went to talk to the manager about the steak, and she was apologetic and brought it out soon enough. They also forgot one of the desserts, bringing out the check instead.
Needless to say, we were all pretty annoyed at this point, and the manager was very apologetic when we told her of all the waiter mishaps, she took some off our bill and gave us a gift certificate. It seemed like the two different waiters weren't communicating or something, and they forgot to put things in (the steak, the dessert), didn't check on us, and so on. At this point we'd been there about 2.5 hours. The people next to us were also pretty frustrated by slow service and no follow-ups, though they said the brunch there was very good. That may be, but I'm not going to find out.
Obviously this could have just been a random snafu, and the place looked nice, but this was a frustrating enough trip that I don't want to go back.